Not everyone is as rich as Richie Rich or Tony Stark to have a robot to get their house cleaned. With the advancement in science, everyone does have an on-demand application which is a great substitute.
From a gardener to an electrician, everyone is just a click away. But building an on-demand app is easier said than done. Business owners need to include the must-have features of an on-demand home service app for success in the on-demand economy.
Never underestimate the potential of your competitors; one great idea can change the entire movie. You must provide your app users with quality service and value for money. In this huge gig economy with strong competitors like TaskRabbit, customers will not offer you a second chance to prove your services. You must aim at retaining your existing customers and attracting potential customers of your on-demand home service business.
Identifying customers’ needs is crucial for any organization as it forms the base for its products. The easiest way of capturing the market is to cater to the unfulfilled customer needs. Try various methods to identify the requirements and expectations of your potential customers by using focus groups, research, etc.
No one likes to wait these days. Therefore, you must ensure the professionals reach their designated address on or before time. Punctuality is the only shortcut to gain customer’s trust and faith and grow your business.
An on-demand home service app with a good graphical interface is sure to attract its potential customers and gain popularity. You must ensure your app is engaging and user-friendly.
First, customers should be allowed to create an account via email ID, Facebook ID, Google account and, phone number. As a result, it will help you to remain in touch via messages or promotional adds in the future.
For added security, customers will need to validate their accounts. They can do so by verifying OTPs or through email verification links easily and unobtrusively.
Going through the entire set of services to find the one you require doesn’t round like a great idea. Proper filters can reduce the time spent and enhance user experience.
The app must allow its users to pre-schedule the desired services. As a result, they can relax while the app will take care of their scheduled work.
Not accepting a service booking is always better rather than not being able to deliver the results. The professionals must be able to reject orders if they are not available due to any reason.
The geolocation enabled app will save the time of the professional to reach the designated address. Furthermore, it will also provide a real-time location of the professional to the customers.
Customers’ loyalty program not just adds more customers but also helps in retaining existing customers. Getting offers for being loyal is a dream come true scenario.
Ensure your home service app offers real-time notifications to your customers to keep them updated about their booked services. Moreover, it must send a notification reminding the customer of the scheduled services as well as occasional discounts and offers.
The billing process should be transparent. Hence, there should be no hidden amount. The customer should gain a clear idea of the expected final bill.
You must not restrict your customers to a single payment mode. The app must allow its users to choose from various payment modes offered. For example- cash and online payments through debit/credit cards, net banking, and popular digital wallets.
The customers can rate and leave feedback for the services availed. This will enable you to maintain your strong points and work on the suggestions. Finally, you can also attract potential customers with positive ratings and reviews.
Wondering where to start from? Why not start by contacting us at Idea Usher. We are a mobile app development company and specialize in developing on-demand delivery apps. With more than 7 years of experience, we have developed several Apps for almost all kinds of business like food delivery app, uber like taxi service app, On-demand home service app, Flower delivery app, etc. We will help you transform your on-demand app development idea into a reality.
Idea Usher is a pioneering IT company with a definite set of services and solutions. We aim at providing impeccable services to our clients and establishing a reliable relationship.