Looking for an app like Chatango?
Many businesses and companies today wish to use the best customer support software to reach out to their target audience, increase conversion rates, and provide top-tier customer service with the help of live chats, emails, and messages. In such cases, even the best communication applications cannot offer a solution; therefore, finding the right software or application to streamline these processes can be troublesome.
For these reasons, we’ve made a list of the Top 10 Customer Support Softwares that will tell you what’s right for you and show the competitors and alternatives to Chatango.
However, before we get started with the names, let’s briefly understand what Chatango is.
Chatango is a social networking application that lets you do two main things. Firstly, it helps users create a chat room, a public chat group that one can embed on their web-pages. This means that individuals and small businesses that run a website can set-up chat features on their home page or wherever they like and receive responses from potential customers. Therefore, it offers a win-win situation for both customers and businesses as the former can get their queries resolved quickly. The latter gets an opportunity to convert a potential customer into a permanent one.
However, Chatango is not just for business purposes. Besides the group chat feature, it can also be used as an online networking application. Users can look for friends online who have similar interests, refine the results by adding the preferred location, age, and gender, and simply start a conversation. To sum it up, the application offers exactly what it claims to provide – basic chat features – nothing more, nothing less. It is simple, straightforward, and useful.
Now that we know what Chatango is, let’s see if there’s a similar app like Chatango in the market today.
First, we will discuss five popular Customer Service software: Freshdesk, Intercom, ZenDesk Support Suite, ActiveCampaign, and HubSpot Customer Service Hub. The next five that follow are relatively less famous and are closer alternatives to Chatango.
Here’s a list of the competitors and alternatives to using the Chatango application.
Freshdesk is a cloud-based helpdesk software and ticketing system that can be used by enterprises of all sizes. It helps offer exceptional customer service and streamlines the Help and Support process that shows all the tickets raised in one place. As a result, you can use the features and respond to the queries quickly.
It is indeed an app like Chatango; however, if we compare the features and functionality, Freshdesk is undoubtedly a notch ahead. Moreover, it has live chat features, game mechanics, and productivity tools as well. Due to the variety of features, 40,000+ companies use Freshdesk today.
Intercom helps businesses communicate with their potential and existing customers with behavior-driven and targeted messages. Any company that has a website or a web-based product can use this application. It is another app like Chatango, but it is way more advanced. Instead, we can say that Chatango is an app like Intercom.
Besides, the best part about this application is that it has bots that can schedule meetings and chat with your leads. Moreover, it is a great platform to offer quick responses to your customers. Sales, Marketing, Product, and Support Teams worldwide are using Intercom today to streamline their business processes.
With 200,000+ companies using ZenDesk Support Suite, it is one of the most popular Customer Support software in the world today. Moreover, It is easy to use and implement. The Support Suite offers four features, which are Support (integrated customer support), Guide (knowledge base and smart self-service), Chat (live chat and messaging), and Talk (integrated voice software)
It does come under the category of an app like Chatango; however, Zendesk Support Suite’s features and functionality are far above. No wonder they are the champions of Customer Service.
ActiveCampaign is another app like Chatango that helps build meaningful relationships and helps businesses engage with their potential and existing customers efficiently.
It offers a wide range of services that help enterprises of all sizes reach and engage customers, educate and guide them about what’s available to address their needs, convert leads and close deals, and provide top-notch support services. 120,000+ companies use ActiveCampaign today.
Customers today expect their queries to be resolved within minutes. However, this growing demand is fulfilled by Hubspot Customer Service Hub as it helps scale your support services and brings all your customer service data together in one place. Consequently, this helps in maximizing customer satisfaction.
It provides features such as Help Desk and Ticket Automation, Live Chat, Knowledge Base, Conversations Inbox, Hubspot CRM, Customer Feedback Surveys, and much more!
LiveAgent ensures that your customer service goals are accomplished by providing a myriad of features. It allows you to handle all your customer queries from one interface and also offers automated ticket distribution.
The best part about this software is that it gauges the productivity of your employees with features such as Time Tracking (track your support agent’s work time), Responsibility (distribute tickets and agents into departments), and Department (Distribute tickets and support agents into departments.)
Podium is an app like Chantago and is a closer alternative to it. It is a business messaging tool that mainly caters to small businesses and provides solutions to resolve concerns faster, gather feedback, and offer an unmatched experience. Moreover, it helps you connect with your website visitors in the best way possible. Podium also received recognition in the list of Top 100 Highest Satisfaction Products 2020 by Best Software Awards.
Front is an excellent customer-communication platform, and its USP is the product’s ease-of-use. It is an app like Chatango, but it has additional features such as displaying all your emails, apps, and teammates in a single view.
Moreover, big companies like Mailchimp and Shopify use Front, which helps us know how credible the software is. It helps scale customer experience, provides a universal inbox, and offers Team Collaboration and Workflow Management solutions.
Birdeye is also an app like Chatango that helps you win every customer interaction. 60,000+ companies have opted for this software, including Nissan and Harley Davidson. It offers mass messaging, live chats, and getting in touch with leads via a single platform.
Genesys Engage is an omnichannel and multi-cloud customer engagement solution for large-scale businesses. It offers excellent flexibility, personalizes your customer interactions, and fuses AI and agents to drive better experiences.
Moreover, it is the choice of PayPal, whose Senior Director of Service Delivery and Engineering said, “Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game-changer.” This goes on to show how great the software is.
These were the top alternatives and competitors of Chatango.
Anyone who wishes to provide personalized and behavior-driven solutions to its customers can opt for any of these applications. However, it is essential to note that they charge a hefty amount for their tools. This may not be a problem for large enterprises, but it could be way outside start-ups and nascent organizations’ budgets.
In such cases, Chatango is a great option as it is free of cost and provides you the basic features and functionality of a customer support tool.
Today, customers’ main concern is that they wish to receive prompt responses, and you can deliver that with all the software mentioned above, including Chatango. However, the deciding factor is your budget. So plan accordingly and go with the option that suits your requirements best.
If you wish to receive more assistance on streamlining your customer support activities, feel free to get in touch with us. Our AI-driven Chatbots can help you revolutionize how your firm connects with your prospective and existing clients and ultimately help you maximize your digital engagement.
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