AI in Telemedicine

The healthcare industry is facing the challenge of ensuring that everyone, regardless of their location, has access to specialist care while maintaining efficiency. In the past, the shortage of doctors led to long waits for patients, particularly in remote areas. Telemedicine allows patients to consult with doctors virtually, and AI technology takes this a step further.

Companies such as Babylon and Buoy Health are using AI-powered chatbots and virtual assistants for initial check-ups, symptom assessments, and prioritizing patients based on the urgency of their healthcare needs. This results in faster assistance for patients and allows busy doctors to focus on more complex cases.

In this blog, we’ll dive deeper into the functionalities of AI-powered telemedicine. We’ll explore the different ways it’s being used, the benefits for both patients and healthcare businesses, and the exciting future it holds for transforming how we get healthcare.

What is Telemedicine?

Telemedicine is rapidly transforming the healthcare landscape. It leverages modern communication technology to deliver healthcare services remotely. This innovative approach is proving to be a game-changer for businesses in the healthcare sector by providing better access to care, improving patient outcomes, and potentially reducing overall healthcare costs.

By making it easier for patients to connect with specialists and healthcare providers, regardless of location, telemedicine opens doors for businesses to expand their reach and serve a wider patient population.

How AI Takes Telemedicine a Step Forward?

While telemedicine offers a significant leap forward in healthcare delivery, artificial intelligence is further revolutionizing the field. AI algorithms can analyze huge sets of medical data, including patient records, medical images, and treatment outcomes. This empowers businesses in the healthcare sector to leverage AI-powered tools for various applications within telemedicine.

For instance, AI chatbots can conduct initial consultations, answer patient questions, and even triage patients based on their symptoms. This not only frees up doctors and nurses to focus on more complex cases but also provides patients with faster access to initial guidance and care navigation.

Key Market Takeaways for AI-Powered Telemedicine

The integration of telemedicine and artificial intelligence is fueling a thriving market full of opportunities for healthcare companies. According to FortuneBusinessInsights, the global telemedicine sector is predicted to reach a staggering $286.22 billion by 2030, reflecting a surge in remote care solutions. 

Key Market Takeaways for AI-Powered Telemedicine

Source: FortuneBusinessInsights

This growth is impressive, but the integration of AI promises an even bigger revolution. The AI segment in healthcare is expected to hit $102.7 billion by 2028, highlighting the increasing investment in this transformative technology.

This market boom isn’t just hype. Studies by the American Medical Association show that AI chatbots can cut patient wait times in half, significantly improving the patient experience. Additionally, reports from Accenture indicate that AI-assisted diagnostics have led to a 20% improvement in accuracy for certain medical conditions, directly impacting patient outcomes. These concrete results are driving businesses to invest actively in AI-powered telemedicine solutions.

By increasing access to care, delivering better patient outcomes, and potentially reducing costs, AI-powered telemedicine creates a win-win situation for both businesses and patients. Businesses that embrace this technology early stand to gain a significant edge in the rapidly evolving healthcare landscape.

How Does Telemedicine Address Traditional Healthcare Challenges?

Telemedicine is emerging as a powerful tool, transforming healthcare delivery for both patients and the businesses that serve them.

Let’s delve deeper into how telemedicine tackles some of the most common challenges in healthcare today.

1. Improved Access to Care

Telemedicine, especially with the integration of AI chatbots and virtual assistants, is bridging the gap for people in remote or underserved areas. Healthcare businesses can expand their reach and serve a wider patient population, especially in rural regions. Patients with limited mobility also benefit from virtual consultations with specialists, eliminating the need for travel.

2. Enhancing Healthcare Accessibility During Crises

During pandemics like COVID-19, telemedicine played a vital role in minimizing the risk of viral transmission by enabling remote consultations. This not only protected patients but also reduced the burden on overwhelmed hospitals and clinics, allowing them to focus on critical in-person cases.

3. Chronic Disease Management

Telemedicine facilitates ongoing monitoring and treatment of chronic conditions like diabetes or heart disease. Patients can connect with healthcare providers remotely, leading to better health outcomes, improved medication adherence, and potentially lower healthcare costs for businesses in the long run.

4. Reduced Healthcare Costs

By eliminating the need for any physical infrastructure and reducing overhead expenses associated with traditional appointments, telemedicine offers significant cost-saving potential for businesses. Patients can also save time and money on transportation for in-person visits.

5. Increased Efficiency

Telemedicine streamlines healthcare operations by enabling virtual consultations, reducing patient wait times for non-urgent cases, and optimizing resource allocation within healthcare businesses. This allows doctors and nurses to see more patients and deliver care more efficiently.

6. Patient-Centered Care

Telemedicine empowers patients by giving them greater control over their healthcare. It offers convenient scheduling options for appointments, remote monitoring capabilities for chronic conditions, and easier access to medical records, promoting a more collaborative approach to care.

7. Personalized Medicine

Artificial intelligence in telemedicine helps in the creation of personalized treatment plans based on unique patient data and medical history. AI-driven analysis of vast datasets can further improve diagnosis and treatment approaches, leading to better patient outcomes.

8. The Rise of Healthcare at Home

Telemedicine transforms the home into an extension of a healthcare facility. Remote monitoring of vital signs and post-surgical follow-ups becomes possible, reducing hospital readmission rates and the risk of hospital-acquired infections. This can benefit both patients and businesses.

9. Global Reach

Telemedicine breaks down international barriers, allowing patients to access consultations and second opinions from specialists around the world. This can be especially valuable for patients in areas with limited access to specialist care.

10. Improved Research and Data Collection

Telemedicine facilitates data collection for research purposes. By enabling remote patient participation in clinical trials and secure data sharing between healthcare institutions, telemedicine can accelerate medical advancements.

11. Enhanced Emergency Care and Triage

Remote assessment and prioritization of cases through telemedicine can be crucial in emergency situations and disaster zones. This helps in providing faster response times and more efficient allocation of medical resources.

12. Data Security and Privacy

Businesses can leverage AI for data security measures within telemedicine platforms. This ensures patient privacy and regulatory compliance with HIPAA and other relevant data protection laws.

Important Use Cases of AI in Telemedicine

Let’s discuss some of the crucial use cases of AI in telemedicine,

1. AI-powered Diagnostics

One of the most exciting applications of AI in telemedicine lies in medical image analysis. AI algorithms can analyze X-rays, MRIs, and CT scans with incredible accuracy, identifying abnormalities, tumors, and fractures. This not only assists radiologists but also allows companies to offer faster and more accurate diagnoses, potentially leading to earlier interventions and improved patient outcomes.

Similarly, AI is making waves in pathology. By analyzing tissue samples, AI systems can support pathologists in identifying cancerous cells, leading to faster diagnoses and better treatment plans for patients with cancer. Additionally, AI is being used in dermatology to analyze skin conditions and lesions, enabling earlier detection of skin cancer, a critical factor in successful treatment.

2. AI-powered Virtual Triage

The functionalities of the telemedicine platforms can be further enhanced by AI-powered virtual triage systems. These systems analyze patient symptoms and data, allowing for prioritization of cases based on urgency. 

This ensures that critical conditions receive timely care while also reducing wait times for non-emergency cases. By streamlining workflows and reducing administrative burden, AI-powered virtual triage can significantly improve patient satisfaction and experience, a key factor in today’s competitive healthcare landscape.

3. AI for Remote Monitoring and Chronic Disease Management

The power of AI extends beyond just diagnostics and triage. AI-powered solutions are also revolutionizing remote monitoring and chronic disease management. These systems can continuously monitor the vital signs of patients with chronic conditions, sending real-time alerts for potential health issues. 

This enables early intervention and helps prevent complications, which ultimately reduces the healthcare costs for both patients and healthcare companies. Additionally, AI can be pivotal in improving medication adherence, which is a major challenge in managing chronic diseases. AI-powered systems can send timely reminders to patients and track their adherence to treatment plans. This not only enhances patient outcomes but also reduces healthcare costs related to non-compliance.

4. Teleconsultations and Virtual Assistants

AI chatbots are transforming the way patients interact with healthcare companies. These virtual assistants provide instant responses to basic inquiries, streamlining appointment scheduling and freeing up staff for more complex tasks. This not only improves patient experience but also reduces administrative costs for businesses.

Language translation tools powered by AI are another game-changer in telemedicine. By overcoming language barriers, these tools facilitate effective communication between patients and healthcare providers, regardless of location or spoken language. This fosters inclusivity and allows companies to expand their reach to a wider patient base.

5. AI for Predictive Analytics and Early Intervention

Predictive risk models powered by AI can identify individuals at risk of developing specific health conditions. This enables early intervention and preventive measures, potentially saving lives and reducing healthcare costs for both patients and companies. Furthermore, AI can also play an important role in reducing hospital readmissions, which are a significant financial burden on healthcare systems. By enabling early interventions to address potential complications, AI helps optimize resource allocation and improve patient outcomes.

6. AI for Personalized Medication Management

Medication management is another area where AI is making significant strides. AI-powered systems can analyze patient data to generate personalized medication regimens, tailor prescriptions to individual needs, and reduce the risk of adverse reactions. This personalized approach to treatment can greatly help in better patient outcomes and improved medication adherence.

Furthermore, AI-powered automated medication reminders ensure patients adhere to their prescribed schedules. This not only improves treatment effectiveness but also facilitates real-time communication with healthcare providers for any necessary adjustments, fostering a more collaborative approach to patient care.

7. AI Virtual Consultations Platforms

Virtual consultation platforms are also getting a power-up with the integration of AI-powered services. These platforms can seamlessly manage appointment scheduling, billing, and medical record management, simplifying the experience for patients and improving efficiency for healthcare providers. This streamlined approach translates to increased patient satisfaction and reduced operational costs for businesses.

AI can further enhance virtual consultations by assisting healthcare providers in the diagnostic process. AI algorithms can analyze patient symptoms and medical history, suggesting potential diagnoses and supporting providers in their decision-making. This not only improves diagnostic accuracy but also allows doctors to dedicate more time to complex cases and patient interaction.

8. AI for Rehabilitation and Physical Therapy

Telemedicine is also revolutionizing rehabilitation and physical therapy with the help of AI. AI-powered systems can create personalized exercise programs tailored to patients recovering from injuries or surgeries. These programs can adapt based on patient progress, ensuring optimal recovery timelines and improved outcomes. Furthermore, AI can monitor rehabilitation progress by tracking and analyzing patient data. This real-time feedback helps the healthcare providers to make informed adjustments to treatment plans, maximizing the effectiveness of rehabilitation programs.

9. AI in Electronic Health Records 

The vast amount of patient data generated in telemedicine settings can be harnessed by AI for improved care. AI-powered EHR systems can effectively manage and analyze patient data, providing valuable insights into individual and population health trends. This not only assists in diagnostics and flags potential errors but also allows healthcare companies to identify areas for improvement in their telemedicine services. Additionally, AI streamlines record-keeping within the EHR system, enhancing overall efficiency and effectiveness. These benefits translate to improved care quality not only in telemedicine settings but also in traditional healthcare environments.

Key AI Technologies Used in Telemedicine

Here are some of the important AI technologies used for telemedicine,

1. Machine Learning: Personalized Care and Streamlined Operations

ML forms the actual base of many AI applications in telemedicine.  For instance, supervised learning algorithms, trained on vast datasets of medical records and diagnostic results, excel at predicting patient risk factors for various diseases. This enables early interventions through techniques like survival analysis with Cox proportional hazards models, potentially improving patient outcomes. 

Moreover, recommender systems powered by ML can enhance treatment plans by taking into account a patient’s medical history, demographics, and diagnostic data. Some innovative techniques, such as collaborative filtering or matrix factorization, can be used for this purpose. Moreover, supervised learning algorithms can automate administrative tasks like appointment scheduling (using classification algorithms) and billing processes (utilizing regression models). 

2. Deep Learning: Unlocking the Power of Medical Data

Deep learning, a subset of ML with sophisticated algorithms, is also changing the game for medical image analysis. CNNs, a type of DL architecture, excel at analyzing X-rays, MRIs, and histopathological slides. By training on massive datasets, CNNs can detect abnormalities with incredible accuracy, assisting healthcare providers in early diagnosis and treatment planning.

Beyond image analysis, DL encompasses Natural Language Processing. NLP allows AI to extract insights from unstructured medical text data, such as doctor’s notes and patient records. Innovative techniques such as Recurrent Neural Networks and Long Short-Term Memory Networks enable AI to comprehend the subtleties of language, unlocking valuable insights for improved care. In predictive analytics, Deep Neural Networks (DNNs) are used to assess patient risk and predict potential outcomes. This empowers healthcare companies to proactively manage chronic diseases and reduce hospital readmissions, leading to significant cost savings.

3. Natural Language Processing: Communication, Understanding, and Decision-Making

NLP has a multifaceted role in telemedicine. It can transcribe doctor-patient interactions, ensuring accurate documentation and streamlining communication. Additionally, NLP can extract information from Electronic Health Records using techniques like Named Entity Recognition to identify key data points and sentiment analysis to understand patient emotions. This comprehensive data analysis assists healthcare providers in clinical decision-making, leading to more informed treatment plans. Furthermore, NLP allows for language translation, breaking down communication barriers and ensuring effective communication between patients and providers, regardless of the language spoken.

4. Computer Vision: Seeing More Clearly with AI

Computer vision, a branch of AI focused on image analysis, also plays a crucial role in telemedicine. Utilizing deep learning and CNNs, computer vision algorithms can analyze and interpret medical images with exceptional accuracy, enhancing diagnostic capabilities. Applications for this technology can range from detecting cancerous lesions in mammograms to diagnosing diabetic retinopathy in retinal scans and identifying regions of concern in various radiology images. This improved diagnostic accuracy translates to earlier interventions, better patient outcomes, and reduced healthcare costs.

How to Successfully Implement AI in Telemedicine?

While the potential of AI in telemedicine is undeniable, successful implementation requires a strategic approach. Here’s a detailed roadmap to implement AI in telemedicine,

1. Identifying the Right Use Cases

The first step is identifying specific use cases where AI can be most helpful. Areas like triage, remote patient monitoring, and image analysis are prime candidates. Prioritization should consider the potential to enhance patient care, such as early disease detection, and streamline operations, such as reducing administrative burden. Focusing on these areas ensures that AI is deployed strategically to maximize its value proposition.

2. Data is King

High-quality, labeled medical data is the fuel that powers successful AI algorithms. Collaboration with healthcare providers and leveraging existing databases are crucial for data acquisition. Once acquired, the data needs careful cleaning and preprocessing to ensure its accuracy and usefulness for machine learning models. In some cases, collecting new data may be necessary to address specific needs.

3. Building the Engine

Developing AI algorithms requires collaboration between healthcare businesses and data scientists or AI experts. ML and DL technologies can be used to develop algorithms tailored to specific use cases. Training these algorithms involves providing them with large amounts of data to learn and improve their accuracy in generating insights.

4. Integration and Testing

Once developed, AI algorithms need to be seamlessly integrated into existing telemedicine platforms. Technologies like .NET development suites can be leveraged to ensure compatibility across web, mobile, and desktop applications. Extensive testing and validation are crucial to guarantee the accuracy, reliability, and smooth integration of AI functionalities into existing IT workflows.

5. Continuous Improvement

The journey doesn’t end with implementation. Closely monitoring the performance of AI algorithms allows for continuous improvement. Getting feedback from healthcare experts as well as patients is essential for identifying areas for refinement. By adapting to evolving healthcare needs and incorporating this feedback, companies can ensure their AI systems remain effective and responsive.

6. Regulatory Compliance and Ethical Considerations

The healthcare industry is also quite heavily regulated, and AI implementation must adhere to data privacy and security regulations. Compliance with laws like HIPAA in the US is paramount. Furthermore, establishing ethical guidelines for AI usage is essential. Prioritizing patient well-being, safety, and transparency builds trust and fosters responsible innovation in telemedicine.

Upcoming Technologies That Can Take AI-Powered Telemedicine to the Next Level

While AI has already made significant strides in telemedicine, the future holds even greater possibilities. Here’s a glimpse into upcoming technologies that can propel AI-powered telemedicine to the next level, 

1. Enhanced Virtual and Augmented Reality

Current telemedicine platforms primarily rely on video conferencing. However, companies like XRHealth are pioneering VR therapy for mental health conditions like phobias and anxiety. Patients can virtually confront their fears in a safe, controlled environment, enhancing exposure therapy and improving treatment outcomes. Additionally, companies like Augmedix are developing AR overlays that project patient data directly onto a doctor’s field of view during surgery, providing real-time guidance and improving surgical precision.

2. Biometric Sensors and Wearable Devices

Biometric sensors and wearable devices are already making waves in telemedicine. For example, Apple’s incorporation of ECG capabilities into their Apple Watch allows for on-demand heart rhythm monitoring, potentially enabling early detection of atrial fibrillation. Similarly, companies like Fitbit are developing wearable devices with sensors that can track blood oxygen levels, a crucial indicator for respiratory conditions like sleep apnea. This continuous data collection empowers healthcare businesses to offer preventative care solutions and personalized health management programs based on real-time biometric information.

3. Advanced Natural Language Processing

Current NLP applications focus on transcribing consultations and analyzing medical records. However, companies like Babylon Health are using advanced NLP to create AI chatbots that can engage in more nuanced conversations with patients. These chatbots can answer basic medical questions, triage symptoms, and even offer emotional support during times of crisis. Furthermore, NLP advancements like those being developed by Cohere Health allow for real-time translation of medical consultations, fostering better communication between patients and providers who speak different languages.

4. Edge Computing and Decentralized AI

Data security and privacy concerns will always be among the top priorities in telemedicine. Edge computing, where data processing occurs closer to the source (i.e., on the user’s device), can address these concerns. Companies like Edgevana are developing secure edge computing solutions for healthcare that ensure patient data privacy while allowing for real-time analysis of health information. Decentralized AI models, championed by companies like Oasis Labs, further enhance data privacy by distributing processing power across multiple devices, eliminating the need for centralized data storage. This fosters trust and encourages wider adoption of telemedicine services.

5. Integration with IoT

The IoT technology connects various smart devices to a network. Integrating AI with IoT devices can create intelligent healthcare ecosystems. For instance, a pilot program by Livongo integrates smart glucose monitors with AI-powered coaching programs, allowing diabetic patients to remotely monitor their blood sugar levels and receive personalized guidance from healthcare professionals. This level of automation can significantly improve patient care, especially for those with chronic conditions, as demonstrated by Livongo’s positive clinical trial results and subsequent acquisition by Teladoc Health.

Top 5 Platforms That Use AI in Telemedicine

Here are the top 5 platforms that use AI in telemedicine:

1. Teladoc Health

Teladoc Health Telemedicine App

Teladoc Health is a leading virtual healthcare company that offers a great range of AI-powered services, including chronic disease management, mental health therapy, and dermatology. Their platform uses AI to personalize treatment plans, triage patients, and connect them with the right healthcare providers.

  • Chronic Disease Management with AI Care Coaches: Teladoc’s platform assigns virtual AI care coaches to patients with chronic conditions. These coaches provide personalized guidance, medication reminders, and educational resources to help their users manage their health effectively.
  • Global Reach with Language Agnostic Care: Teladoc leverages AI for real-time language translation during consultations. This ensures effective communication between patients and providers, regardless of spoken language, fostering inclusivity in global healthcare delivery.

2. Amwell

Amwell Telemedicine App

Amwell is also another major player in the telemedicine space. Their platform uses AI for tasks such as scheduling appointments, routing patients to the appropriate care provider, and translating languages during consultations. Amwell also offers AI-powered chatbots that can answer patients’ questions and provide basic medical advice.

  • Remote Patient Monitoring with Wearable Integration: Amwell integrates with wearable devices to collect real-time patient health data (heart rate, blood pressure). AI analyzes this data to identify potential health concerns and allows providers to monitor chronic conditions remotely.
  • AI-driven Care Navigation: Amwell’s AI helps patients navigate the healthcare system by recommending specialists, scheduling follow-up appointments, and offering guidance on preventive care measures based on individual needs.

3. Babylon Health

Babylon Health Telemedicine App

Babylon Health is a UK-based company that uses AI to provide patients with a virtual doctor’s assistant. This AI assistant can assess a patient’s symptoms, recommend a course of treatment, and even prescribe medication in some cases. Babylon Health also offers a variety of AI-powered tools for chronic disease management and preventative care.

  • AI-powered Health Coaching: In addition to the virtual doctor’s assistant, Babylon offers AI-powered health coaching programs. These programs provide personalized coaching on healthy habits, nutrition, and lifestyle changes to promote preventive care and overall well-being.
  • Integration with Home Lab Testing Kits: Babylon Health allows patients to order and complete at-home lab tests. The platform leverages AI to analyze test results and integrates them with the virtual consultation process, streamlining diagnosis and treatment planning.

4. LiveHealth Online

LiveHealth Online Telemedicine App

LiveHealth Online is a telemedicine platform that uses AI to connect patients with a network of licensed healthcare providers. Their platform uses AI for tasks such as scheduling appointments, verifying insurance, and collecting patient data. LiveHealth Online also offers AI-powered chatbots that can answer patients’ questions and provide proper medical advice.

  • Group Telehealth Visits: LiveHealth offers unique AI-facilitated group telehealth visits. This allows patients with similar conditions to connect with healthcare providers and each other for support, education, and shared experiences.
  • AI-driven Medication Management: LiveHealth’s platform integrates with pharmacies, allowing for AI-powered medication refills and medication adherence reminders. This ensures patients stay on track with their medication schedules and reduces the risk of complications.

5. MDLive

MDLive Telemedicine App

MDLive is a telemedicine platform that provides patients with access to various healthcare services, including urgent care, primary care, and behavioral health. Their platform uses AI for tasks such as scheduling appointments, routing patients to the appropriate care provider, and translating languages during consultations. MDLive also offers AI-powered chatbots that can answer patients’ questions and provide basic medical advice.

  • Telepsychiatry with AI Integration: MDLive’s telepsychiatry services leverage AI to enhance patient care. AI chatbots can provide initial support and mental health resources, while virtual consultations with psychiatrists are tailored based on the insights gleaned from the AI interaction.
  • AI-driven Care Coordination: MDLive utilizes AI to facilitate communication and care coordination between patients, primary care physicians, and specialists. This ensures a more holistic approach to patient care and avoids potential medication interactions or treatment conflicts.


AI is rapidly changing the game in telemedicine. It’s making healthcare more accessible for everyone, from those in remote areas to busy professionals who struggle to fit appointments into their schedules. AI can also analyze medical data to improve diagnoses, suggest the best course of treatment for each patient, and even remind you to take your medication.

For healthcare businesses, AI presents a tremendous opportunity to improve patient care, streamline operations, and ultimately achieve sustainable growth.

Looking to Make An AI-Powered Telemedicine Platform?

At Idea Usher, we can help you develop cutting-edge AI solutions to enhance patient care, improve efficiency, and drive growth. Leveraging our 500,000 hours of coding expertise in telemedicine, we’ll craft a custom AI strategy that seamlessly integrates with your existing systems or makes a new one from scratch, unlocking the full potential of AI in your telemedicine journey. Contact Idea Usher today, and let’s unlock the future of healthcare together!

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Q1: What are the advantages of AI in medical devices?

A1: AI-powered medical devices are revolutionizing healthcare. They can analyze data to enhance diagnoses (for example, using AI-powered image analysis for X-rays), customize treatment plans depending on a patient’s individual medical history, and automate tasks such as appointment scheduling. This helps to improve patient outcomes, increase efficiency for healthcare providers, and lower costs for businesses.

Q2: How does generative AI contribute to telemedicine?

A2: Generative AI in telemedicine goes beyond analysis. It can create realistic simulations for training purposes, like virtual patients with specific symptoms. It can also generate personalized reports summarizing consultations or translating medical jargon into easy-to-understand patient summaries. This enhances communication, streamlines workflows, and personalizes the telemedicine experience.

Q3: What are the trends in telemedicine utilizing artificial intelligence?

Telemedicine is embracing AI in exciting ways. Trends include AI-powered chatbots for symptom checkers and basic health advice, virtual assistants for appointment scheduling and medication reminders, and advanced image analysis for faster and more accurate diagnoses. Additionally, AI is personalizing treatment plans and enabling remote patient monitoring for chronic conditions. These advancements are improving patient care, reducing costs, and expanding access to healthcare.

Q4: What are the use cases of AI in healthcare?

A4: AI is revolutionizing healthcare across various use cases. It can analyze medical images for accurate diagnoses, predict patient risks to personalize treatment plans and automate administrative tasks for streamlined operations. Additionally, AI-powered chatbots offer 24/7 support, virtual assistants manage chronic conditions remotely, and drug discovery research is accelerated with AI’s ability to analyze vast datasets. These applications improve patient care, reduce costs, and unlock new possibilities for healthcare providers and businesses.

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