How to select best chatbot development company

What is a Chatbot and how to select the best chatbot?

Artificial Intelligence(AI) has uplifted the power of technology many folds. The chatbot is one such creation that has brought multifaceted development. It speeds up the online communication process. While building the bot, the algorithms are designed using AI to simulate real-time conversations.

Any online customer who visits your website or application can interact using text. The other option is text-to-speech conversations. It is done using Natural Language Processing (NPL), an example of which is Siri.

Since the initial chatbot creation in the early 90s— chatbot development has come a long way. It is developed and derived using algorithms that suit the needs of the business. Chatbot development has got the ball rolling. This is excessively becoming competitive and hard. How can you decide which development company is the best? Read the following to get a clear vision:

How to select the best chatbot development company? What steps they follow for the actual chatbot development process:

 1. Know the goal

The first step should be to know the goal of your chatbot. A chatbot or also known as a chatterbot, is processed. And involves many steps for converting it into a smart reply service.

 “Why do you need it?”

 What purpose will it bring?

Say, your company is an e-commerce company and needs to integrate bot directly. That too with the Google Assistant. Or, your company is in the banking sector and needs an FAQ included in the bot. Think about all the requirements. These will become the base of your chatbot.

 2. Selecting  best chatbot types

Bots are used in every sector and industry today. Design-wise, bots can be in different forms ranging from button bots, hybrid bots to voice bots. However, two board conceptual categories sum them up—

 i) Machine learning-based chatbot

ii) Rule-based chatbot

What are the two types of chatbots? Selecting the best chatbot for my business.

While selecting the bot types, you have to be careful about your choices.

If the tasks that you want to assign your bot are minimal, choose the rule-based chatbot. As a result, Algorithms trigger after keywords are recognized.

If you need some functions performed that need an algorithm to trigger and manage complex data, opt for a machine learning-based bot.

Machine learning-based chatbots have slightly different algorithms. Every time they are programmed to keep gaining new information. The algorithms trigger after newly processed information with a new level of expertise.

Once, you have decided the exact areas where a chatbot can help. Select your bot preference from the below two types of it:

1. Machine learning-based chatbots

Machine learning-based chatbots are a smarter version. They not only can answer a list of questions with readymade answers. But, they can also acquire knowledge from the various inputs it experiences.

Machine learning chatbots are the face of the new evolving technology. It will become more and more advanced with the advancement in algorithm calculations. Consequently, with complex machine learning, bots service is bound to evolve. Click To Tweet

2. Rule-based chatbots

Rule-based chatbots have limited answering capacity. Like any scripted performance, it also delivers answers in a pre-scripted fashion. Knowing answers to only a set of modeled questions.

Rule-based chatbots are tailor-made to simple customer-service queries. They are popular options for e-commerce websites, portals, and apps.

So, choose according to the needs of the firm.

3. Deciding the areas for chatbot

Before fixing areas that chatbot can take over, analyze the everyday procedures. Find out the time-consuming activities that bots can take over and perform. Some most common areas could be:

  • Customer service
  • Technical assistance
  • Sales queries etc.

 4. Language and Platform options

All of us must have noticed chatbots popping up our screen on so many different platforms. Be it social media, websites, messaging apps, or many other options. Same way, you can also provide the option of choosing a language that bots can reply in.

Know why to hire a chatbot developer that provides multilingual chatbots:

  • Lead over competition
  • Localization
  • Boost Performance
  • Cost-Efficient

 5. Hire the best Chatbot Developer or Company

After you have researched and are ready with your choices. The next step would be to hire a chatbot developer. Any good chatbot developer would offer the best services at an affordable price range. All the same, they must lay a plan on the table about how their bot. It will bring about brand augmentation and improve customer experience.

6. Designing a chatbot Persona

Your chatbot will leave a deep impact on the minds of all your customers who have visited your site. How? Well, simply by having a chat with the bot. The customers think about your company’s voice and its image based on the tone and accuracy of the bot. Suppose the chatbot has short, quick, and accurate answers. Along with a friendly tone, while interacting, that is a plus point for you.

7. Add the integrations

Selecting the best chatbot is one task. But it will be the best bot only if it integrates smoothly with some in-built tools. Add all the tools that you need to conjoin with it. Even so, there are many more tools that are giant and need better coding, like Zendesk. And, when you have to integrate two giants, take the help of some third-party integration tools. They could be any, for instance, Zapier or Piesync, etc.

How to select the best chatbot development company?

How to select the best chatbot development company
Qualities of the best chatbot development company

The five qualities to look at in a company before handing in your chatbot development project are:

1. Cost-Efficient

We require a company providing budget-friendly and efficient time-saving bot services. Never buy the services of a bot developer that will cost you a fortune. You can have a look at Idea Usher’s versatile portfolio with cost-effective services.

2. Management

They should not leave you in the middle of a process with a bug that brings an obstacle to the smooth running of the bot. The bot building processes require an after-completion service as well. Sometimes, an error or a bug needs to be fixed, which the company should offer.

 3. Responsiveness and upgradability

The timely responses are what chatbots are made about. If they can’t properly function in real-time and provide timely responses, they won’t help. Secondly, also check whether the technology is prepared to handle large-scale data traffic in the future or not.

4. Portfolio

Reliability can be understood when you approach a company with a lot of experience. One which has a huge list of previous success stories and examples to show. Although, every new firm needs a chance. But, even startups can have some sample works to show. We at Idea Usher also believe in credibility only through work. You can have a look at our Portfolio and understand our working system.

5. Robust Security

A weak system could crash at a mere increase in website traffic. And, a system that does not guarantee strong back-end security could be a threat.

An NDA (Non-Disclosure Agreement) should be a part of the contract. Ask about it when dealing with the bot developing company or any other bot developer.

While interacting with the company, make sure to ask these three questions:

‘Where is the user information stored, and who all have access to it?’

‘Should the viewers and potential customers be given the right to be forgotten?’

‘Can user-bot conversations be available for research and analysis purposes?’

Security is a crucial point while selecting the best chatbot developers. Have no qualms when inquiring about security details.

Some other points to consider while selecting the best chatbot developers:

You can think about all other reasons like the dashboard quality, chatbots with statistics, regular monitoring of KPIs, quick maintenance, etc.

The above 5 could be a starting point whenever you consider having a bot build. Since you know the process, selecting the best chatbot seems easy. In the future, the humanized level of intelligence of chatbots and robotic automation can be achieved. Nonetheless, Bots are going to be as important as the internet is now. It has seamless opportunities to grow and make our lives easier.

 Are you still doubtful about how to select the best chatbot development company? Do not worry. Certainly, we have some more insights to offer. You can read: How to build a powerful chatbot app.

How can Idea Usher be the best chatbot development company for your business?

We don’t tell. We show. We have chatbot services that are quick, efficient, and above all, feasible for anyone. AI is undoubtedly the future of the digital world. Click To Tweet Building bots is one end of it that is rapidly rising. We have a diversified portfolio. We offer the best, next-level machine learning chatbot latest developments. To know more about it, contact us here. If next time the question wanders in your mind— how and which chatbot development company to choose? You know where to find us!

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