(+971) 8007 4267
(+91) 946 340 7140
(+1) 628 432 4305
Project
Summary
CHIMAD is a digital payment and rewards platform that streamlines cashless transactions, coupon redemption, and vendor engagement. It combines secure user registration, vendor onboarding, coupon campaigns, QR‑based redemption, and an admin dashboard with real‑time analytics.
Idea
Inception
Our client needed a unified platform to manage digital coupons and payments. Existing solutions did not provide an integrated system for campaign creation, QR redemption, and vendor onboarding. To address this, we set out to build a secure, easy‑to‑use platform that rewards users and equips vendors with effective tools to manage campaigns.
Strategic
Objectives
The project focused on building a secure and scalable platform for digital payments, coupon programs, and vendor management, while keeping the experience simple for all users. To achieve this, the following key objectives were defined:
our approach
To meet these goals, we developed a cross‑platform application powered by a secure and scalable backend. Our focus was on creating seamless user journeys for every stakeholder while maintaining strict security and compliance standards.
For vendors, we designed a guided onboarding process with identity verification and document uploads, followed by tools for profile setup, media management, coupon creation, scheduling, and QR‑code redemption.
For users, we built a simple registration process with email/phone sign‑up, OTP verification during registration, password management, and profile preferences.
For admins, we developed a powerful dashboard to manage users and vendors, approve campaigns, control coupon categories, update content, send targeted notifications, and access real‑time analytics with CSV export options.
To ensure a smooth experience for all stakeholders, we added multilingual support, confirmation dialogs for sensitive actions, and clear permission prompts for notifications, camera, and location.
Key differentiators
Key Features
Key Features
1. Secure User Registration & OTP Verification:
We built a secure sign-up process with email or phone registration, password visibility toggle, and OTP verification during registration for enhanced security.
2. User Profile Setup & Preferences:
Our team created a smooth profile setup where users can add their name, contact details, birth date, gender, and country of birth. It also includes permission prompts for location sharing and notifications.
3. Vendor Registration & Profile Verification:
Vendors can register by uploading NIF, DNI, and representative ID documents. We designed an approval workflow where submissions remain inactive until approved by the admin.
4. Vendor Media & Store Setup:
Vendors can register by uploading NIF, DNI, and representative ID documents. We designed an approval workflow where submissions remain inactive until approved by the admin.
5. Coupon & Campaign Management:
Our solution allows vendors to create coupons with terms, quantity, and expiration details. The admin can assign coupons and campaigns while controlling labels and categories.
6. QR-Code Based Redemption:
The application generates QR codes that can be scanned by users or vendors for redemption. A complete history with timestamps and validity checks is maintained.
7. Admin Dashboard & Content Management
We built a powerful admin panel to manage user and vendor accounts, approve or suspend profiles, and request additional documents. Admins can also edit FAQs, Terms & Conditions, Privacy Policy, and About Us sections, and send targeted notifications.
8. Notifications & Ratings:
Push notifications alert users about new promotions or upcoming campaign expiries. Users can rate vendors, and admins can view feedback to monitor service quality.
9. Analytics & Reporting:
Our team added detailed analytics to track redemption statistics, campaign performance, and vendor activities. Admins can export CSV reports for campaign payouts.
10. Multilingual Support & Privacy Compliance:
The interface supports English, Spanish, and Chinese. Users and vendors must accept Terms & Conditions and verify their account via OTP for compliance and security.
App Flow
challenges and solutions
Challenges & Solutions
Reducing OTP Hassle in Login
To meet these goals, we developed a cross‑platform application powered by a secure and scalable backend. Our focus was on creating seamless user journeys for every stakeholder while maintaining strict security and compliance standards.
Solution
We redesigned the flow so that OTP is used only during registration. The authentication was changed to a password‑based system with email/phone identifiers, while retaining OTP for account recovery. This reduced login friction while keeping new user verification secure.
Improving Vendor Document Uploads
Vendor onboarding required multiple identity documents (NIF, DNI, representative ID). Initial uploads sometimes failed due to large file sizes and unsupported formats.
Solution
We introduced client‑side file validation and automatic compression for large uploads. The backend was updated to accept PDF/JPG/PNG formats up to a fixed limit. An admin queue with status tracking ensured vendors could see whether their documents were approved or rejected, improving transparency.
Ensuring QR Redemption in Low Connectivity
QR‑code redemption was unreliable when network connectivity was weak, which affected user experience during busy campaigns.
Solution
We built offline QR scanning support on the vendor app. Redemption data was stored locally and synced to the server when the device came back online, ensuring no loss of transaction history.
Optimizing Dashboard Performance for Large Campaigns
Campaign redemptions generated large datasets. The dashboard became slow when fetching redemption history and analytics for high-traffic campaigns.
Solution
We optimized the backend with lazy loading and indexed queries. Analytics were pre-aggregated at regular intervals, allowing instant retrieval on the dashboard. This improved load times for heavy campaigns by more than 60%.
Why CHIMAD Matters
- The global digital payment market is expected to reach $361.3 billion by 2030, creating opportunities for secure, scalable payment platforms like CHIMAD.
- The US QR code payments market reached $2.55B in 2024, with ~ 82 million active users. This growth validates our focus on QR‑based mobile transactions.
- 90% of US consumers use coupons, and 62% search for promo codes online. Since digital coupons account for half of all redemptions and have 10× higher redemption rates than paper coupons, CHIMAD was built with digital loyalty and coupon programs to boost user engagement.
- With 93% of coupon users redeeming on smartphones, CHIMAD’s mobile‑friendly QR redemption flow ensures a smooth in‑store experience.
- Businesses using admin self‑service tools reduce operational costs by up to 45%, which is why CHIMAD provides a full‑control admin panel for vendor and campaign management.
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- F 337, Industrial Focal Point, Phase 8B, Industrial Area, Sector 74, SAS Nagar, Punjab 160055
- SCF 98, Phase 11, Sector-67 Mohali, 160062
- 651 N Broad St, Middletown, 19709, county New Castle Delaware, USA
- [email protected]
- (+1) 628 432 4305
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