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Home Service App
Assist : Overview
Project timeline
ASSIST development stages: from idea to final product. This timeline showcases the key steps in creating the app -from market research to final design.
1,5
Months
50+
Screens
2
Team Members
Idea Inception And Our Response
Identified the problem – created a digital-first solution for users.
Our response to the client’s requirements was Assist – A powerful, all-inclusive one-stop solution for all the Home Servicing needs. Our team integrated various smart and robust algorithms into the app to make it more secure and reliable. Various features like in-app navigation, ratings and reviews, service tracking, multiple payment options, etc were integrated into the app to make it stand out of the crowd.
Our client wanted a single but powerful platform for both home services job providers and job seekers.
A platform that can help new as well as expert job seekers to get more work opportunities and enable the customers to find the right handyman for their job.
In-App Navigation
To enable the home service professional to reach customer location on time without any hassle, Idea Usher integrated in-app navigation system into the app.
This system provides the professional with optimised routes, Traffic notifications and also helps the customers to know the exact real-time location of the professional.
Rating and Reviews
Our team integrated a rating and reviews
feature into the app which enables the customers to submit feedback of the services delivered to them. This feature also validates the services provided by the professionals.
This whole system helped Assist to generate trust among its customer base and increased the brand awareness.
Customer Retention
To make Assist a more engaging platform and enhance the customer experience, we initiated a customer retention program which gifts the customers with loyalty cards on every payment they make.
These loyalty cards can be used as special discount coupons while making the next payments by the customers.
Service Tracking
We added a very robust and advance management algorithm to enable the customers to track the progress of their ordered services remotely.
Multiple Payment Options
We thoroughly researched London’s marketplace and analysed the most commonly used payment methods.
Integrated multiple payment options into the app to provide the best experience to Assist customers.
UI KIT
Typography and color
Poppins sans serif typefaces have always been popular, and with support for both the Devanagarit and Latin writing systems.
Poppins
Bold
Semi bold
Regular
The Assist color palette is designed to balance energy, trust, and functionality.
User flow
We’ve created a user flow for both clients and professionals.
The structure helps ensure that both parties can easily navigate the app, find each other, and communicate effectively, all while keeping the process simple and intuitive.
The unique feature that makes Assist stand out of the Crowd
Assist offers two flexible ways to select a home service professional. Users can either select the automatic selection mode which selects the most compatible and highly-rated professional for your job or the Users can opt for manual selection.
Browse all the available professionals in the app and select the best suited professional for the job by self-analysing his ratings and reviews.
- Trust generation
- Efficient and timely services
- Comprehensive Marketplace
- Robust Algorithms
- Real-time support and tracking
This is how we helped Assist to power their business and become successful over time.
Launch your next-Gen home service solution
with our expert developers.
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Contact Us
- F 337, Industrial Focal Point, Phase 8B, Industrial Area, Sector 74, SAS Nagar, Punjab 160055
- SCF 98, Phase 11, Sector-67 Mohali, 160062
- 651 N Broad St, Middletown, 19709, county New Castle Delaware, USA
- [email protected]
- (+1) 628 432 4305
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