(+971) 8007 4267
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(+1) 628 432 4305Strategic Objectives
Our client wanted to create a secure and scalable mobile application along with a responsive web-based admin panel. The core requirements were:
Project Overview
The application is a two-sided service marketplace built exclusively for the Australian market. It connects individuals in need of personal or in-home support services with verified and professional care providers.
The goal was to build a reliable, compliant, and location-aware platform that simplifies booking, communication, and service delivery for both customers and healthcare professionals.
Idea Inception
Our client identified a growing demand in Australia for at-home and on-site support services, especially in aged care, personal wellness, and physical therapy. Most existing platforms lacked strict verification standards, clarity in care provider information, or an easy booking experience.
The idea was born out of the client’s own difficulty in finding trustworthy, location-specific support services for their family. This motivated them to create a platform that combines trust, transparency, and accessibility under one roof.
Our Approach
We designed and developed a complete three-part digital platform specifically for the Australian healthcare market:
Key workflows were aligned with Australian healthcare standards. We used location-based logic to control availability and pricing dynamically. The onboarding process was planned to be direct and compliant without slowing down provider activation.
Key Differentiators
Application Structure and Flow
Challenges
- Handling two types of services (home and on-site) with separate pricing models
- Implementing manual document verification while keeping onboarding user-friendly
- Ensuring precise location accuracy for service area filtering
- Managing booking conflicts and overlapping time slots
- Creating a flexible yet rule-based refund system
- Allowing post-service hour extensions only under specific conditions
Solutions
- Added two distinct fields for pricing (home and on-site) in care provider onboarding
- Designed a step-by-step form with file upload progress indicators for documents
- Used Google Maps API with service radius logic tied to care provider locations
- Built a slot management engine to disable booked time slots automatically
- Created an admin-controlled refund module with preset rules
- Added logic to enable "extend service" only after existing hours are consumed.
Top Features Delivered
Why AHD Matters
- The demand for home-based care is increasing, with over 140,000 people using home care packages in 2022–23, so we built a simple and guided booking flow.
- Government support services reached more than 800,000 users in the same period, which led us to include a wider range of care types in service listings.
- Australia’s ageing population, 1 in 6 people were 65+ in 2020, expected to reach 22% by 2026, guided our decision to create large-touch interfaces and easy-to-follow user paths.
- With the home healthcare market valued at AU $4.7 billion in 2023 and growing at 9.5% annually, we implemented real-time availability and pricing logic.
- Rising dementia cases, expected to reach 550,000 by 2030, influenced us to include caregiver contact details, alerts, and bio notes within bookings.
- The broader aged care sector is projected to nearly double in value, from US $32.2 billion in 2024 to US $61 billion by 2033, which is why the platform was designed for compliance, admin oversight, and long-term scalability.
High Fidelity
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User Screens
Project Overview
The application is a two-sided service marketplace built exclusively for the Australian market. It connects individuals in need of personal or in-home support services with verified and professional care providers.
The goal was to build a reliable, compliant, and location-aware platform that simplifies booking, communication, and service delivery for both customers and healthcare professionals.
Idea Inception
Our client identified a growing demand in Australia for at-home and on-site support services, especially in aged care, personal wellness, and physical therapy. Most existing platforms lacked strict verification standards, clarity in care provider information, or an easy booking experience.
The idea was born out of the client’s own difficulty in finding trustworthy, location-specific support services for their family. This motivated them to create a platform that combines trust, transparency, and accessibility under one roof.
Our Approch
We designed and developed a complete three-part digital platform specifically for the Australian healthcare market:
Key Differentiators
Application Structure and Flow
Customer App
Challenges
- Handling two types of services (home and on-site) with separate pricing models
Implementing manual document verification while keeping onboarding user-friendly
Ensuring precise location accuracy for service area filtering
Managing booking conflicts and overlapping time slots
Creating a flexible yet rule-based refund system
Allowing post-service hour extensions only under specific conditions
Solutions
- Added two distinct fields for pricing (home and on-site) in care provider onboarding
- Designed a step-by-step form with file upload progress indicators for documents
- Used Google Maps API with service radius logic tied to care provider locations
- Built a slot management engine to disable booked time slots automatically
- Created an admin-controlled refund module with preset rules
- Added logic to enable “extend service” only after existing hours are consumed.
Top Feature Delivered
High Fidelity
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